Customer complaints
We take customer complaints very seriously as they offer us the opportunity to improve our services. Handelsbanken’s customer complaints policy applies throughout the whole Group. The policy states that all complaints must be dealt with correctly, carefully and as efficient as possible.

What should I do first
If you have any concerns or if you would like to file a formal complaint, please contact your Account Manager. When we have received your complaint, we will send you a confirmation of receipt, together with an assessment of when our review of the matter is expected to be completed.

Reappraisal of decisions
If the response does not fully address your issues, please contact:

Shanghai branch, customer complaints
Telephone number: +86 21 6329 8877 (868)

Hongkong branch, customer complaints
Telephone number: +852 2868 2131

Dissatisfied with the Bank's decision?
If you are not satisfied with the decision of the Bank, you are welcome to contact:

Hong Kong Monetary Authority (“HKMA”)
Complaint Processing Centre
Hong Kong Monetary Authority
55/F, Two International Finance Centre, 8 Finance Street, Central
Hong Kong
Telephone: (852) 2878 1378
Hong Kong Monetary Authority (new window)

People’s Bank of China (“PBOC”)
Consumer Right Protection Bureau, PBOC
PBOC SH Building
No 181 East Lu jia zhui Road, Shanghai
Telephone number: (86) 021-12363
People's Bank of China (new window)

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